This is a classic confrontation between an attentive customer and some mathematically challenged customer service reps.
https://www.youtube.com/watch?v=MShv_74FNWU
The customer has a hard time convincing Verizon that the price he was quoted, .002 cents per kilobyte, is quite different than the price he is being charged, .002 dollars per kilobyte. “Those are two completely different numbers,” a dejected, overcharged customer says. “They’re 100-fold different.”
The customer’s attempt to use the Socratic method to illuminate the misunderstanding was admirable, if unsuccessful.
